cd44's Privacy Policy

1. Information We Collect

When you register, log in, and use services on the cd44 platform, we may collect the following types of information:

a) Information You Provide Directly

• Full name and date of birth (for age verification — only accounts for those aged 21 or above are approved)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Details from documents submitted for identity verification (where applicable)
• Transaction information — such as records of deposits and withdrawals via bKash, Nagad, or Rocket

b) Information Collected Automatically

• IP address and device identifier information
• Browser type, operating system, and device model
• Page visit history, click data, and session duration
• Data collected through cookies and similar tracking technologies
• Referral source information (where you came from when you accessed the site)

c) Information Received from Third Parties

• Information received through third parties for identity verification or fraud prevention
• Transaction confirmation information from payment processors where applicable

2. How We Use Your Information

cd44 uses your information only for the following lawful purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure access through cd44 Login.
• Service Delivery: Smoothly operating slot games, cricket betting, and live casino services.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and ensuring the security of transactions.
• Communications: Sending important account notifications, transaction confirmations, and support-related messages.
• Security and Fraud Prevention: Detecting suspicious activity and ensuring account security.
• Age Verification: Ensuring that only individuals aged 21 or above are using the platform.
• Responsible Gaming: Identifying unusual gaming behaviour and providing assistance where needed.
• Service Improvement: Analysing user experience to continuously improve service quality.
• Legal Obligations: Retaining required information in accordance with applicable laws and regulations.

We never sell your information to third parties for marketing purposes.

3. Sharing and Disclosure of Information

cd44 does not share your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

a) Service Provider Partners

We work with trusted service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These providers receive only the information necessary to carry out specific tasks and are contractually bound to protect data confidentiality.

b) Game Software Providers

Relevant session information and gameplay data may be exchanged with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others to ensure their services run smoothly.

c) Legal Requirements

We may be required to provide information under a lawful order from a competent authority or due to a legal obligation. Such disclosure is made solely to fulfil legal responsibilities.

d) Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

4. Cookies and Tracking Technologies

The cd44 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve service functionality and user experience.

Types of cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure the core functionality of the service.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse site usage and support service improvement.
• Security Cookies: Used to detect fraud and ensure secure transactions.

You can control most cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

5. Data Security Measures

cd44 takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmitted between the platform and your device is encrypted.
• Password Protection: Your password is stored using a strong hashing algorithm — no one can read it in plain text.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backups: Information is regularly backed up in a secure environment.
• Transaction Monitoring: Suspicious financial transactions are automatically detected and reviewed.

However, no data transmission over the internet or electronic storage is completely secure. Even with our best precautions, we cannot guarantee absolute security. Therefore, it is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

6. Data Retention Period

cd44 retains your information only for as long as necessary. The general policy is:

• For active accounts, all information required for account management is retained.
• Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records are retained for the period required by applicable law.
• Analytical data is generally kept in anonymised form for the long term.

Once the required period has passed, we securely delete or anonymise your information.

7. Your Rights

As a user of cd44, you have the following rights regarding your own information:

a) Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

b) Right to Rectification

If your information is inaccurate or incomplete, you have the right to request that it be corrected.

c) Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

d) Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

e) Right to Data Portability

You may request your information in a structured, readable format.

f) Right to Object

In certain cases, you have the right to object to the processing of your information.

To exercise these rights, please contact our support team. Subject to verification, we will process your request as quickly as possible.

8. Protection of Children and Minors

cd44's services are for individuals aged 21 or above only. We do not knowingly collect information from minors. If it comes to our attention that a minor has registered on cd44, we will immediately close the relevant account and delete the collected information.

If parents believe their child has registered on cd44, please contact our support team.

9. International Data Transfers

cd44 works with global service providers, so your information may sometimes be processed or stored in other countries. In such cases, we ensure that:

• Data transfers are only made after appropriate safeguards are in place.
• The relevant service providers are bound by contracts that meet data protection standards.
• Protection is ensured under applicable data protection laws and regulations.

10. Third-Party Links and Services

The cd44 website does not contain links to third-party websites. However, game provider software operates within the cd44 platform. These game providers may have their own privacy policies, and those policies may apply when using their services.

For payment services such as bKash, Nagad, and Rocket, their respective privacy policies will apply. We are not responsible for information collected through these services.

11. Policy Changes and Updates

cd44 may update this Privacy Policy from time to time. For significant changes, we will:

• Publish the update date on the website.
• Notify registered users by email where necessary.
• For significant changes, we may request consent to the new policy.

Continued use of cd44 after any changes will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

12. Responsible Gaming and Data Protection

cd44 believes responsible gaming and personal data protection complement each other. We:

• Analyse your gameplay data to identify unusual gaming patterns and provide assistance where needed.
• Handle self-exclusion or limit-setting requests with special confidentiality.
• Never share responsible gaming-related information with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.